Terms of Service

1. These terms

These terms form the agreement between Statio B.V., KvK 42014541 ("Statio", "we") and the organisation that subscribes to the service ("Customer", "you"). By creating an account or using Statio you accept them. If you are accepting on behalf of an organisation, you confirm you are authorised to bind it.

Statio is offered to businesses only. It is not offered to consumers, and the Dutch consumer protection provisions do not apply.

Where you and we have signed a separate written agreement, that agreement takes precedence over these terms to the extent of any conflict.

2. What Statio is

Statio is a subscription software service consisting of a desktop application, a web console, and supporting cloud services. It connects to business applications you already use — accounting platforms, mailboxes, payment providers, shops — reads information from them, prepares work, and, where you approve it, writes back to them.

Statio acts through your existing tools. It is not a bank, a payment institution, an accounting package, a tax filing agent, or an e-invoicing access point.

3. Your account

You are responsible for the accuracy of the account details you give us, for keeping credentials secure, for the actions of the users you invite, and for telling us promptly if you suspect unauthorised access. We recommend enabling multi-factor authentication, which the service supports.

We may suspend an account that is being used to break these terms, that puts the service or other customers at risk, or that has an unpaid balance more than 14 days overdue, after we have given you notice and a reasonable chance to fix it — except where the risk is immediate.

4. Subscriptions, fees and payment

• Plans, limits and prices are those published at https://statio.online/en/#pricing or in your order form. Fees are stated excluding VAT.
• Subscriptions renew automatically for successive periods unless cancelled before the end of the current period.
• Payment is by the methods offered at checkout. Where you pay by SEPA Direct Debit you authorise us to collect the fees due under the mandate you give.
• Cancellation takes effect at the end of the paid period. We do not refund part-periods, except where the law requires it or clause 11.3 applies.
• We may change prices with 30 days' notice before your next renewal. If you do not accept the change, you may cancel before it takes effect.
• Fees more than 14 days overdue may accrue statutory commercial interest and reasonable collection costs.

VAT. Where you are a business in another EU member state and supply a valid VAT identification number, VAT is reverse-charged to you. Where you do not, Dutch VAT applies.

5. Using Statio properly

You will not: use Statio unlawfully; upload material you have no right to process; attempt to break into, overload, reverse-engineer or circumvent the security of the service; resell or provide the service to a third party as a service bureau without our written agreement; or use it to generate material that is unlawful, defamatory, or infringing.

You are responsible for having a lawful basis to process the personal data you bring into Statio — including the mailbox content you instruct it to read — and for informing the people concerned where the law requires it.

You will use approval controls sensibly: the service is built so that consequential actions require a human decision, and you will not configure it to bypass that in a way you have not properly assessed.

6. AI output, and the limits of what Statio is ⚠

Read this clause. It defines what you are and are not buying.

6.1 Statio uses artificial intelligence to classify, extract, summarise, draft and suggest. AI output can be incomplete, out of date, or simply wrong. It is a starting point for your judgement, not a substitute for it.

6.2 Statio is not a provider of accounting, tax, legal, or financial advice, and is not a regulated adviser of any kind. Features that touch VAT preparation, compliance deadlines, reverse-charge determination, deductibility categorisation, document templates, or any other regulated subject matter are informational tools. They do not constitute advice and must not be relied on as advice. Where the amounts or consequences matter, take advice from your accountant, tax adviser or lawyer.

6.3 Document templates made available through Statio are general-purpose starting points. They are not drafted for your circumstances and have not been reviewed for your situation. Have a lawyer review any document before you rely on it.

6.4 You approve, you are responsible. Where Statio presents an action for approval — booking an invoice, sending an email, issuing a reminder, creating a document — the decision to approve is yours, and the consequences of the approved action are yours. Where you configure an automation to act without approval, that configuration is your decision and the same applies.

6.5 You remain responsible for your own statutory filings, books, and records. Statio does not file anything with any authority on your behalf.

7. Your data

7.1 You keep all rights in the data you bring into Statio. We claim nothing in it.

7.2 We process it only to provide and secure the service, and on your instruction. The Data Processing Agreement forms part of these terms and governs personal data. The Privacy Policy describes what we do in plain terms.

7.3 We do not use your business content to train AI models, ours or anyone else's.

7.4 You can export your data at any time from within the service. On termination we make it available for 30 days, after which we delete or anonymise it in line with the retention periods in the privacy policy.

7.5 Some data — your conversation history, your Document Vault, and locally built indexes — is held on your own computers by the desktop application and is under your control, not ours. Backing it up is your responsibility.

8. Connected applications

8.1 Statio's value depends on third-party services you connect. Those services are provided by their operators under their own terms, and we do not control them. Their availability, their APIs, their rate limits and their pricing can change or stop without notice.

8.2 You are responsible for having the right to connect an account and to authorise Statio to act in it, and for holding the necessary licences with those providers.

8.3 We are not liable for a third-party service being unavailable, changing, returning wrong data, or terminating your access — nor for the consequences downstream in Statio. Where a provider's change breaks an integration, we will make reasonable efforts to restore it or to tell you plainly that we cannot.

9. Availability and support

We aim for high availability but do not commit to a service level unless one is agreed in writing. We may take the service down for maintenance, giving reasonable notice where we can.

Support is by email at support@statio.online during Dutch business hours. Response targets, if any, are those published for your plan.

The desktop application updates itself. Keeping it on a supported version is a condition of support; we publish a minimum supported version and may stop supporting older ones with notice.

10. Warranties, and the limits of our liability ⚠

10.1 We warrant that we will provide the service with reasonable skill and care, and that we have the right to provide it.

10.2 Otherwise the service is provided "as is". To the fullest extent the law allows, we exclude all other warranties, express or implied, including fitness for a particular purpose and that the service will be uninterrupted or error-free, or that AI output will be accurate.

10.3 Neither party is liable for indirect or consequential loss, loss of profit, loss of revenue, loss of anticipated savings, loss of goodwill, or loss or corruption of data (beyond our obligation to maintain backups as described).

10.4 Cap. Each party's total liability under this agreement in any 12-month period is limited to the fees you paid in the 12 months before the event giving rise to the claim.

10.5 Nothing in this agreement excludes liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be excluded. Nothing limits your obligation to pay fees due.

10.6 The caps in 10.3 and 10.4 do not apply to a party's indemnity under clause 12. Liability for breach of the Data Processing Agreement is subject to them, so far as the law allows.

11. Term and termination

11.1 This agreement runs while you hold an active account.

11.2 Either party may terminate for convenience with effect from the end of the current subscription period.

11.3 Either party may terminate immediately if the other commits a material breach and does not remedy it within 30 days of written notice, or becomes insolvent. If we terminate for our own material breach, we refund fees for the unused part of the period.

11.4 On termination: your access ends, clause 7.4 governs your data, and clauses 6, 7, 10, 12, 13 and 14 survive.

12. Indemnities

You will indemnify us against claims arising from your unlawful use of the service, from data you brought into it that you had no right to process, and from your breach of clause 5.

We will indemnify you against a third-party claim that the service itself, used as permitted, infringes that party's intellectual property rights, provided you tell us promptly, let us control the defence, and cooperate.

13. Confidentiality

Each party will keep the other's non-public information confidential, use it only for this agreement, and protect it with at least reasonable care. This does not apply to information that is public, independently developed, or lawfully obtained elsewhere, nor where disclosure is legally required.

14. General

Changes to these terms. We may update them. For changes that materially affect you we will give at least 30 days' notice by email or in the application; continuing to use the service after they take effect means you accept them. If you do not, you may terminate before then.

Assignment. You may not assign without our consent. We may assign to a group company or to a buyer of the business.

Subcontracting. We may use subcontractors and sub-processors; we remain responsible for their performance. Sub-processors are listed at https://statio.online/legal/sub-processors.

Entire agreement. These terms, the DPA and the privacy policy are the whole agreement between us on their subject matter, and replace anything said beforehand. Your purchase-order terms do not apply.

Severability. If a clause is unenforceable, the rest stands.

Notices. To us: david@statio.online. To you: the email on your account.

Governing law and jurisdiction. Dutch law. The Rechtbank Midden-Nederland (District Court of Central Netherlands) has exclusive jurisdiction.